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changing your mind is your right too..

returns and withdrawal..

english translation for information.. if the two differ, the turkish text applies..

draft · to be reviewed by our lawyers · 5 november 2026

how to return..?

  1. let us know.. within 14 days of delivery, at bilgi@ekstrapazar.com.tr or from the order page in your account..
  2. send it back.. with the return code we give you, hand it to the courier within 10 days of your notice..
  3. refund.. within 14 days at the latest from the day your notice reaches us, by the means you used to pay..

return shipping

we pay the shipping for a product you send with our return code.. if you use another courier, the cost is yours..

products that cannot be returned

  • products that spoil quickly or may pass their expiry date (such as clotted cream and sucuk delivered by cold chain)..
  • food products whose packaging, tape or seal has been opened after delivery and which cannot be returned for health and hygiene reasons (sherbet, oil, breakfast products)..
  • products personalised at your request: handwritten cards, gift boxes printed with a name or logo, products with corporate printing..
  • products that, after delivery, are mixed with other products and by their nature cannot be separated..

withdrawal for services

for services sold on ekstrapazar (e.g. a direction meeting, design and consultancy work, code and campaign services), the withdrawal period is 14 days from the day you order..

  • before the service begins.. you can withdraw within 14 days without giving a reason; the full amount is refunded within 14 days at the latest after your notice reaches us, by the means you used to pay..
  • if you want the service to start right away.. you confirm this separately when adding it to the cart.. once the service has begun with your approval, the right of withdrawal can no longer be used (distance contracts regulation 15/1-ğ).. if you change your mind before the service begins, the full fee is still refunded..
  • when has a service begun..? when the first meeting takes place, when preparation of the work (research, design, code production) starts, or when a file to be delivered is sent to you.. we tell you by email when it starts..
  • work made for you.. work prepared and delivered at your request (a direction note, a design file, codes printed for you) cannot be returned..
  • requests outside the scope.. for requests that go beyond or widen the scope on the page, the extra fee is given in a written quote and applies only after your approval; extra work you don't approve is neither done nor charged..
  • work sold by quote.. the terms and payment schedule you accepted on the quote page apply; if you stop after a stage is completed, the completed stages are paid for and the fees for stages not yet started are refunded..

for services bought for commercial or professional purposes (on behalf of your company), the consumer-law right of withdrawal does not apply; the terms written in the quote and the order summary apply..

faulty or damaged products

if the parcel arrives damaged, have the courier record it on delivery.. if the product is faulty or defective, let us know; you choose one of your rights: free replacement, repair, a price reduction or a refund; the exceptions above do not apply to these products..

gift orders

the return is started by the person who placed the order; because the gift goes to the recipient with your greeting, there is no priced invoice or price information in the parcel.. fees for handwritten cards and gift wrapping are not refunded..