takes effect when you confirm your order..

distance sales contract..

english translation for information.. if the two differ, the turkish text applies..

draft · to be reviewed by our lawyers · 5 november 2026

1. parties

seller:

company name: atako teknoloji ve dış ticaret a.ş.
brand: ekstrapazar · colours of life..
address: yeşilbağlar mah. d-100 bul. no:20 iç kapı no:29, 34893 pendik / istanbul
email: bilgi@ekstrapazar.com.tr
phone: +90 216 563 64 60
mersis no. (central registry): 0613080691700012
tax office and no.: kartal · 613 080 6917
trade registry no.: 940528
kep (registered email): to be added
etbis record (e-commerce registry): to be added

buyer: the person placing the order; their name, address and contact details are those given during the order.. for gift orders, the person receiving the product may differ from the buyer; the party to the contract is the person who placed the order..

2. subject

this contract sets out the rights and obligations relating to the sale, delivery and performance of the products and services the buyer orders online from ekstrapazar, under turkish consumer protection law no. 6502 and the distance contracts regulation..

3. product, price and payment

the product's features, quantity, price including vat (and, for services, the amount excluding vat), extras and delivery cost are written in the order summary and in the pre-contract information.. prices are those at the time of the order.. payment is made by card or bank transfer through the payment provider..

4. delivery

the product is delivered to the address given by the buyer, within the time shown in the order summary and at the latest within 30 days.. if it becomes clear that delivery is not possible, the buyer is informed; if the buyer wishes, the amount paid is refunded within 14 days..

5. right of withdrawal

the buyer may withdraw within 14 days of delivery without giving a reason.. notice of withdrawal is given to bilgi@ekstrapazar.com.tr or from the order page in the buyer's account.. the seller refunds the amount paid, by the same means of payment, within 14 days of receiving the notice; the buyer sends the product back within 10 days of the notice..

6. products excluded from the right of withdrawal

products that spoil quickly or may pass their expiry date (such as clotted cream and sucuk delivered by cold chain)..
food products whose packaging, tape or seal has been opened after delivery and which cannot be returned for health and hygiene reasons (sherbet, oil, breakfast products)..
products personalised at your request: handwritten cards, gift boxes printed with a name or logo, products with corporate printing..
products that, after delivery, are mixed with other products and by their nature cannot be separated..

7. services

parties.. the brand providing the service is named on the service page; the party to the contract and the issuer of the invoice is the seller..
scope.. the scope, duration, what is expected of the buyer and the exclusions are written on the service page.. a "from" price is the lowest fee for the scope written on the page; the final fee is set in a quote..
requests outside the scope.. for requests that go beyond or widen the scope, the extra fee is sent to the buyer as a written quote and applies only after the buyer's approval; extra work that is not approved is neither done nor charged..
withdrawal.. for services, the 14-day withdrawal period starts on the day the contract is made.. the right of withdrawal cannot be used for a service whose performance has begun within the withdrawal period with the buyer's express approval (distance contracts regulation 15/1-ğ); if the buyer withdraws before the service begins, the full amount paid is refunded within 14 days.. details: returns and withdrawal page..
code services (fijitaliz).. what is sold is the right to use the code printed on the product; the product itself is a separate line.. the code remains valid while the fijitaliz service continues; if fijitaliz ends the service for commercial or other reasons, it gives at least 90 days' notice and the codes stop working after that date..

8. gift orders

for orders placed with "let us carry your greeting..", the handwritten card and gift wrapping are paid extras and, because they are personalised, are not refundable.. the right of withdrawal belongs to the person who placed the order.. the person placing the order writes the recipient's name, address and greeting and confirms they are sharing these only for delivery; the seller uses them only for delivery (privacy)..

9. products that come on request or by group order

for products that set out once enough requests are collected, the order becomes final when the required number is reached; until then no payment is taken or held.. if the number is not reached, the order closes automatically and the buyer is informed..

10. business purchases

consumer law does not apply to purchases made for commercial or professional purposes; the terms written in the quote apply..

11. disputes

for disputes, the consumer arbitration committee where the buyer lives or where the transaction took place has jurisdiction within the monetary limits announced each year, and the consumer court above those limits..

12. entry into force

the contract is made when the buyer confirms at checkout that they have read this contract and the pre-contract information; a copy is sent by email..