welcome to our society..

membership terms..

english translation for information.. if the two differ, the turkish text applies..

draft · to be reviewed by our lawyers · 5 november 2026

1. parties

these terms are between the member who opens an account on ekstrapazar and the seller whose details are given below..

company name: atako teknoloji ve dış ticaret a.ş.
brand: ekstrapazar · colours of life..
address: yeşilbağlar mah. d-100 bul. no:20 iç kapı no:29, 34893 pendik / istanbul
email: bilgi@ekstrapazar.com.tr
phone: +90 216 563 64 60
mersis no. (central registry): 0613080691700012
tax office and no.: kartal · 613 080 6917
trade registry no.: 940528
kep (registered email): to be added
etbis record (e-commerce registry): to be added

2. membership

membership is free; anyone aged 18 or over can join..
your account holds your orders, addresses, return requests and invitations made for you.. you sign in only with a one-time code sent to your email; don't share the code with anyone..
you are responsible for keeping the details you give accurate and up to date..

3. members' benefits

new selections, invitations and members' prices apply under the terms and for the period written on the page where they are announced..
a benefit may be ended or changed; a benefit already used or turned into an order is not taken back..
benefits are personal; they cannot be transferred or exchanged for cash..

4. news emails (optional)

membership is not a condition for receiving campaign and benefit emails.. we send these only with the consent you give separately and of your own choice; consent is registered with iys and you can unsubscribe with one click via the link in every email.. not giving consent does not affect your membership or your benefits; order and account notices (order confirmation, shipping, returns) are sent regardless of consent..

5. reviews and ratings

you can review the products and services you buy and give a colour rating.. insulting reviews, reviews containing personal data, advertising or untrue statements are not published; reviews are not edited in the seller's favour or against it..

6. misuse

an account may be suspended for opening an account in someone else's name, fake orders, multiple accounts to multiply benefits, or behaviour that disrupts the site; you are told by email with the reason..

7. leaving

you can close your membership at any time by writing to bilgi@ekstrapazar.com.tr or from your account.. your account is deleted; information with a legal retention period, such as invoices and accounting records, is kept only for that period (privacy)..

8. personal data

your membership details are processed under the privacy and personal data notice..

9. business membership and solution partnership

there are three ways to become a business member: store (sells its brand's products and services on ekstrapazar; a separate seller agreement is signed), solution partner (businesses such as hotels, restaurants, cafés, herbalists, patisseries and natural-food shops that buy our products and sell them to their own customers) and business member (organisations buying for hospitality, gifts and events)..
applications are made with the company's official details and authorised people; membership starts on approval.. if an application is not accepted, we give the reason..
solution partner prices are shown only in an approved partner's account; they are confidential, are not shared with third parties and are used only for the partner's own sales.. partnership terms (minimum order, payment, delivery) are given in writing on approval..
business members buy at retail prices; invoices are issued in the organisation's name..
only people authorised by the company can sign in to a business account; tell us when an authorised person changes..

10. changes and disputes

if these terms change, we tell you by email at least 15 days before they take effect.. for disputes, the consumer arbitration committee has jurisdiction within the monetary limits announced each year, and the consumer court above those limits..